Privacy Policy

This Privacy Policy describes how Fab Industries ("we", "our", or "us"), operating under the domain fabindustries.shop, collects, uses, stores, and protects the personal information of users ("you") who visit our website or engage with our products and services. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us and certain data automatically gathered when you visit our website. This information is essential for delivering our services effectively and improving your experience.

1.1 Personal Information You Provide

• Full name, email address, phone number, and company name when you fill out contact forms or enquiry requests
• Billing and shipping address details when you place orders or request quotes
• Communication preferences and consent choices provided via our forms or settings
• Any information you include in messages, enquiries, or feedback submitted through our website

1.2 Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages visited, time spent on the site, referring website URLs, and navigation behaviour
• Cookie data and tracking pixels as described in our Cookies section
• Geographic location data derived from your IP address (approximate)

2. How We Use Your Data

We use your personal information strictly for legitimate business purposes. We do not sell your data to third parties for commercial gain.

• To respond to your enquiries, quotes, and service requests in a timely and professional manner
• To process orders, coordinate deliveries, and manage your business relationship with us
• To send transactional communications including order confirmations, invoices, and shipping updates
• To send promotional communications, updates, and offers — only with your explicit consent
• To improve our website functionality, content, and overall user experience
• To comply with legal obligations, enforce our terms, and protect our legal rights
• To conduct internal analytics and business intelligence for strategic decision-making

3. Data Sharing & Disclosure

We are committed to maintaining the confidentiality of your information. We do not share your personal data with third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers (such as logistics companies, payment processors, and IT service providers) who assist us in delivering our services. These parties are bound by data protection agreements.
• Legal Compliance: We may disclose information if required by law, court order, or government authority, or when necessary to protect the rights and safety of Fab Industries and its users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in such circumstances.
• Consent: We may share your information for any other purpose with your explicit consent.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content and advertising.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality such as maintaining sessions and navigating the site.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and content.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Remember your settings and preferences to provide a more personalised experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction.

• SSL (Secure Sockets Layer) encryption for all data transmitted through our website
• Secure server infrastructure with restricted access controls and regular security audits
• Employee training on data protection best practices and confidentiality obligations
• Regular review and updating of our security policies and procedures

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. If you become aware of any security breach, please contact us immediately at info@fabindustries.shop.

6. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to certain legal obligations.
• Right to Restriction: You can request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your data for direct marketing or other purposes.

To exercise any of these rights, please contact us at info@fabindustries.shop.

7. Notification & Communication Consent

These communications may include promotional offers, product updates, industry news, new catalogue launches, exclusive deals, and service-related notifications. We will only send such communications to users who have explicitly provided consent through our contact forms or other opt-in mechanisms.

7.1 Opting Out of Communications

If you prefer not to receive such updates or marketing communications, you may opt out at any time through one of the following methods:

• Clicking the "unsubscribe" link provided at the bottom of any marketing email we send
• Replying "STOP" to any SMS communication received from us
• Contacting us directly by email at info@fabindustries.shop with your opt-out request
• Calling us at +91 97786 53219 to request removal from our mailing list

Please allow up to 7 working days for your opt-out request to be processed. Note that opting out of marketing communications does not affect transactional communications related to your orders or service requests.

8. Children's Privacy

Our website and services are not directed towards individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Where significant changes are made, we will notify you via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us.